THE LATEST AND GREATEST

READ ABOUT HOW WE ARE OPTIMAL FOR YOUR NEEDS

THE LATEST AND GREATEST

READ ABOUT HOW WE ARE OPTIMAL FOR YOUR NEEDS

November 8, 2017

Portrait of a successful midsized utility

How does a utility company become a resounding success and a great example of how best to serve the local community? Customer centricity is the name […]
May 9, 2017

Could an upgrade (really) save me money?

“It’s really nice not to have a car payment” –I don’t know how many times I’ve uttered those words over the last 17 years. It burned […]
March 12, 2017
Woman writing on white board the customer is king

Keeping the customer experience alive and well

We’ve all heard the corporate cliché – the customer is king, but providing a consistent royal treatment can sometimes be challenging. While supporting the holistic lifecycle […]
February 14, 2017
Serving the next 3 billion subscribers

Serving the next 3 billion subscribers

Amdocs Optima and MFS are enabling the digital ecosystem that will serve the next 3 billion subscribers, offering service providers of all sizes the possibility to […]
January 31, 2017

Monetizing the global data frenzy

As I reflect on 2016 and the global events that captured the attention of the world, it’s hard to ignore our obsession with data. The 2016 […]
December 20, 2016

Second generation MVNOs are moving beyond discounting

The MVNO market is changing rapidly, Telesperience’s Teresa Cottam looks at how the next generation of MVNOs are different to those who have gone before. For […]
November 28, 2016
How can MVNOs deliver organic customer growth in saturated markets?

How can MVNOs deliver organic customer growth in saturated markets?

Telesperience’s Teresa Cottam looks at what MVNOs can do to deliver against their aggressive growth plans. The press frequently reports fairly negative or cautious outlooks for […]
November 13, 2016
Why Billing and Customer Management Systems are Taking Center Stage

Welcome to the Spotlight: Why Billing and Customer Management Systems are Taking Center Stage

In most organizations, billing and commerce systems have traditionally been relegated to the back office, managed by IT professionals who led ongoing processes, as well as […]
November 6, 2016
mvnos in africa

Banking, mobile money and voice-as-data boost the opportunities for MVNOs in Africa

Telesperience’s Teresa Cottam looks at how the MVNO market is developing in Africa. MVNOs are a feature of saturated markets in Europe and North America – […]
October 26, 2016
Small operators can thrive, as long as their BSS allows it

Small operators can thrive, as long as their BSS allows it

Caroline Gabriel, Research Director, Rethink Technology Research What is the future for the small service provider? Every day we hear of operators merging in order to […]
October 19, 2016
The Customer-Obsessed Digital Enterprise

The Customer – Obsessed Digital Enterprise

Working with Forrester Consulting on the Modernize Billing Solutions to Future-Proof Customer Relationships (LINK) research, I was introduced to a the term “Customer-obsessed organizations”. This made me think: are businesses really “obsessed” with their customers? What does it even mean for an enterprise, to be “customer-obsessed”?
September 27, 2016
Cloud BSS will transform the economics of smaller operators

Cloud BSS will transform the economics of smaller operators

By Caroline Gabriel, Research Director, Rethink Technology Research Small and medium-sized businesses (SMBs) in many sectors have transformed their economic model by turning to services hosted […]
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